As indicated in the purchase conditions, after receiving the product the company has a period of 48 hours to inspect it and reject it if necessary. Once this time has elapsed, the professional is considered to have accepted the product.
The product must be returned in the same original condition as received, with its complete packaging, proof of purchase and cumplimentado la having completed the RMA return note on the B2B web portal. Return costs will be borne by the customer, unless there is some justification for the return in terms of the product guarantee.
If it is the case that the product is defective, the guarantee policy will be applied..
To make the return, the following steps must be followed. The customer must go to the website and request the return of the purchase from your order by making a RMA request, it is important to indicate the reason for the return, this request will remain as a draft. Once the return has been requested, our returns department will assign a number and the draft will be confirmed, at which point the products can be sent. Once we have received the products and checked that everything has arrived correctly, we will proceed to refund the amount by means of a corrective invoice.
Below are some of the most common questions regarding returns, if you do not find an answer to your doubts do not hesitate to contact us.
The deadline for returns is 48 hours from receipt of the product.
Shipping costs for returns are paid by the customer.
Once the products have arrived and our technical department has checked that everything is correct, the corrective invoice will be issued. The period varies between 3 and 6 days since the technical department confirms that the return of the products has been correct.
The money is returned by means of a credit note on an amending invoice. This correction will be made on the invoice if it has not yet been collected. If it has been collected, it will be paid on the next invoice with a discount. If you wish to have the money returned to your current account, please contact us and we will make a deposit.
Through the B2B webportal you can select as many products as you wish to return from your order.
Todos los artículos pueden ser devueltos a excepción de productos sin rotación que se hayan encargado y suministrado expresamente para el cliente, en cuyo caso la devolución no será posible ni siquiera dentro de las 48 horas habituales.
Second-hand products can be returned, but any incidents that these products may have when purchased will not be taken into account as a reason for return.
You can place a new order after you have recovered the money from the return, or at any other time, since return and new order are independent processes.
The return process from the Canary Islands, Ceuta or Melilla is the same as from the Peninsula.
The return process from outside Spain is the same as from Spain.
You can return a product once it has been opened and removed from its packaging, even used, but these products do not have a 100% refund. The technical department will make an assessment and a depreciation will be applied. This depreciation will be informed to the customer via email. Once the customer has approved this depreciation, the refund will be made, within 3 to 6 days, by means of a corrective invoice.