RETURNS
As stated in the conditions of purchase, after receiving the product, the company has a period of 48 hours to inspect it and reject it if necessary. Once this period has elapsed, the professional is considered to have accepted the product.
The product must be returned in the same original condition in which it was received, with its complete packaging, proof of purchase and completed the RMA return note on the B2B web portal. The return costs will be borne by the customer, unless there is any justification for the return based on the product warranty.
In the event that the product is defective, we will apply the warranty policy.
To make the return, the following steps must be followed. The customer must go to the website and request the return of the purchase of your order by making an RMA request, it is important to indicate the reason for the return, this request will remain as a draft. Once the return has been requested, our returns department will assign a number and the draft will be confirmed, at which time the products can be sent. Once we have received the products and checked that everything has arrived correctly, we will proceed to refund the amount by means of a corrected invoice.
Below are some of the most common questions regarding returns, if you do not find an answer to your questions please do not hesitate to contact us.
The return period is 48 hours from receipt of the product.
Return shipment costs are to be borne by the customer.
Once the products have arrived and our technical department has checked that everything is correct, a corrective invoice will be issued. The period varies between 3 and 6 days after the technical department confirms that the products have been returned correctly.
The money is refunded by means of a credit note on a corrective invoice. This correction will be made on the invoice if it has not yet been collected. If it has been collected, it will be credited on the next invoice with a discount. If you wish to have the money refunded to your current account, please contact us and we will make a deposit.
Through the B2B portal you can select as many products as you wish to return from your order.
All items can be returned with the exception of non-rotating products that have been ordered and supplied expressly for the customer, in which case the return will not be possible even within the usual 48 hours.
Second-hand products may be returned, but any incidents that these products may have had at the time of purchase will not be taken into account as a reason for return.
You can place a new order after you have recovered the money for the return, or at any other time, as the return and the new order are separate processes.
The return process from the Canary Islands, Ceuta or Melilla is the same as from mainland Spain.
The return process from outside Spain is the same as from Spain.
You can return a product once it has been opened and removed from its packaging, even if it has been used, but these products are not 100% refundable. The technical department will make an appraisal and a depreciation will be applied. This depreciation will be communicated to the customer by email. Once the customer has approved this depreciation, the refund will be made, within 3 to 6 days, by means of a corrective invoice.