PHOTOVOLTAIC PRODUCT WARRANTIES
If a product has a manufacturing defect, the professional can claim the guarantee of the product. This guarantee differs depending on the brand and product purchased.
During the first two years Techno Sun can act as an intermediary between the professional and the manufacturer. Access your profile on the B2B portal and request an RMA indicating the problems you have detected. You will have to follow the same process as when you make a return to send us the products you want to make use of your warranty.
Once we receive the product we will send it to the manufacturer who will make a decision on the matter. At Techno Sun we do not have the power to decide if a product needs to be replaced or to carry out any type of maintenance within the warranty, it is the manufacturers themselves who have to decide on the matter.. En Techno Sun no tenemos potestad para decidir si un producto necesita ser sustituido o realizar algún tipo de mantenimiento dentro de la garantía, son los propios fabricantes los que tienen que decidir al respecto.
Techno Sun will try to provide as much information as possible to the manufacturers so that they can replace or repair the product, so it is important that the professional provides as much information as possible about the defects that have been detected, but we cannot guarantee any kind of response until the manufacturer makes a decision.
Below is a list of the main questions about warranties, as well as a list of the main brands and the warranty periods they offer for their products. If you wish to request a warranty for a product that does not appear on the list, please contact us and we will inform you about it.
Some manufacturers require prior registration of the product on their website, while other manufacturers offer free extensions through registration. We recommend consulting the manufacturers' websites and registering the products if necessary. There is also the possibility to extend the warranty on a wide range of products. If you would like to know more about warranty extensions, please refer to our B2B portal or contact our sales department.
FREQUENTLY ASKED QUESTIONS
The company has two years to benefit from the warranty and Techno Sun manages the contact with the manufacturer.
After the two years have elapsed, the professional should contact the manufacturer and handle the warranty directly with the manufacturer.
Shipping costs between the professional and our premises are to be borne by the customer.
In the case of direct delivery to the manufacturer, the manufacturer will indicate who is responsible for these costs.
This will depend on the manufacturer and Techno Sun cannot make a decision on this. It may be the case that the manufacturer deems the product to be defective and a new one will be sent to the customer.
It may also be the case that the manufacturer considers that the defect has been caused by misuse or other extraneous factors. In this case, Techno Sun may offer a partial refund. An assessment will be made by the technical department and a depreciation will be applied. The customer will be informed of this depreciation by email. Once the customer has approved this depreciation, the refund will be made, within 3 to 6 days, by means of a corrective invoice.
Response times vary depending on the manufacturer. Through the B2B web portal and our various departments we will inform you of the status of your warranty claim if it has been sent to the manufacturer by Techno Sun.
Ideally, the product should be sent in its original packaging, although this is not compulsory.
Techno Sun recommends that the packaging should be sturdy to avoid possible damage during transport that could affect the application of the warranty.
BRANDS AND WARRANTY PERIODS
Warranty period (in years)
- INGECON SUN 1Play - 5 years
- INGECON SUN 3Play - 5 years
- INGECON SUN PowerMax M/X/B - 5 years
- INGECON SUN StringControl - 5 years
- INGECON SUN STORAGE 1Play - 5 years
- INGECON SUN STORAGE PowerMax B - 5 years
- INGECON EMS Controlador de planta - 3 years
- INGECON SUN PowerStation (Envolvente) - 5years
- MSK17 (Base estructural) - 5 years
- Transformador MT - 2 years
- Celda MT - 2 years
- Transformador BT - 2 years
- Mesa BT - 2 years
- Unidad de aire acondicionado - 2 years
- SAI / UPS - 2 years
- Other accessories (communication cards, software, monitoring tools, etc.) - 1 year
- Spare parts - 1 year
Warranty period (in years)
- Lithium batteries - 3 years
- Other batteries - 2 years
- Any other Victron Energy product - 5 years
Warranty period (in years)
- Limited product - 10 years
- Limited power output - 25 years
Warranty period (in years)
- Photovoltaic module - 10 years
- Perc Mono photovoltaic module - 15 years
Warranty period (in years)
- Standard warranty for all products: 12 years
Warranty period (in years)
- Inverters - 5 años
Warranty period (in months)
- Standard warranty for all products: 18 months
Warranty period (in years)
- Standard warranty for all products: 10 years
Warranty period (in years)
- Standard warranty for all products: 10 years
Warranty period (in years)
- Inverters - 2 años
- Combiner CA - 2 años
- Datamanager - 2 años
- Fronius Smart Meter - 2 years
- Fronius Ohmpilot - 2 years
- Fronius Solar Battery - 2 years
Warranty period (in years)
- SUN2000 Series Inverters - 5 years
- Solar Smart Monitor & Data Logger - 2 years
- SmartACU2000, SACU2000, ACBox2000 - 2 years
- SUN2000L Series Inverters - 10 years
- SmartPSB2000L - 10 years
- SUN2000P-375W Smart PV Optimiser - 25 years
- NetEco1000S Inverter Management System - 1 year
- Smart I-V curve diagnosis - 1 year
Warranty period (in years)
- Against defects in material and workmanship - 5 years
- Against fan failure for inverter/chargers and charge controllers: 2 years.
Warranty period (in years)
- STORAGE-67-TS-10 - 10 years
- STORAGE-67-TV-10 - 10 years
- Battery-Box H 6.4 - 10 years
- Standard warranty for all other products - 5 years
Warranty period (in years)
- Professional Series (except SureSine inverter) - 5 years
- Essentials Series and SureSine Inverter - 2 years
Warranty period (in years)
- Standard warranty for all products: 15 years