To find out how you can register as a professional you can consult the following link: How to register as a professional

To find out how you can place an order you can check the following link:How to buy

Yes, we ship to the Canary Islands and Europe. For shipments to other parts of the world. Contact with us.

To find out what payment methods are available you can check the following link: Conditions of purchase

To find out what payment methods are available you can check the following link: Coupons and discounts

In case the price from the category listing says ‘from xxx€’, it means that you are being shown the best possible price for the maximum number of purchase tiers.

If you enter the product you will be able to see the cost segmented by quantity, but you will only see the prices segmented by quantity if you have been assigned a professional tariff.

If the price is not indicated as ‘from’ in the listing, it means that you are being offered the best possible unit cost price.

As usual, in the case of kit products, there are no additional quantity discounts, and the price you see is the final price.

Additional discounts for large quantities are linked to individual products not in kits.

The discount code is applicable for any amount, you only need to enter it at the checkout.

Once registered as a professional client, the price of the website will be your net price.

The purchase of single units is possible. However, when viewing the price in the category listings you will see the price per quantity. When you enter the article you will see the unit price broken down.

This way we can show the best price you could get working in volume, always with your final professional price.

In one of the checkout steps it is allowed to add an attached delivery note to the process. If indicated in the notes, the attached delivery note will be provided. There is no additional cost for this process.

The 48-hour period is applicable in all cases, as it is activated the moment the goods leave our facilities, regardless of the final recipient.

The delivery options are conditioned to the geographical location, if the delivery address is indicated in the locality you will see the delivery options available.

We have a wide range of items for sale and we do our best to keep most of them in stock in order to be able to fulfil orders quickly. However, the photovoltaic market is very large and constantly evolving.

If you need a product that you can't find in our shop,​ contact our team and we will do our best to locate the same or a similar model.

Yes. When selecting the delivery method, you can choose to pick it up at our premises.

To find out how to modify your order you can consult the following link:  Modify my order

Once you confirm your order, all information relating to your order is saved in our system and nothing is changed unless you specifically request it. If you need us to send it to a different destination from the one you specified when you confirmed it, please contact with us as soon as possible.

It is possible that we will be able to make the change of destination before sending it. If, on the other hand, the order has already been shipped, it is still possible to change its destination if you ask us to do so, but we will have to transfer it directly to the transport agency and you may have to pay additional shipping costs due to the way these companies work, as well as the possibility of a delay in delivery. If this is the case, we will ask for your confirmation before requesting a change of destination. In such cases, the new address will no longer appear on your order when you check your order.

To find out how to cancel your order, please click on the following link: Modify my order

In some orders, due to the volume or size of the order, it is necessary to include a pallet for its correct transport.

To find out how to locate your order you can consult the following link:Locate my order

Thanks to the collaboration with companies such as UPS and GLS, we can ensure that your orders will be in your hands within a few days, even within 24 hours (depending on the place of residence).

Transit times outside the European Union may vary, but we have an express service, which will get your order to you within 3 to 5 days.

By default, transport companies do not advise you of the date and time of delivery. If you specify a delivery date and time you can arrange with the carrier to meet these requirements. You can also track your order. To find out how to track your order you can consult the following link: Locate my order

Orders are normally delivered during business hours from Monday to Friday between approximately 9:00 am and 7:00 pm.

The transport agency will try to contact you. If they are not able to contact us and we will try to arrange a new delivery date. If not, by default the order will normally be delivered the next working day. If the company is unable to deliver, the package will be returned to us.

We will send your order by the transport agency that has demonstrated the best service in your area. In the order section you will find in the comments on the delivery note which agency will deliver your order, along with the tracking number. Please note that this information will be uploaded approximately 24 hours after shipment.

Techno Sun offers a support service with specialised technical assistance for the different product lines purchased.

The technical service can be consulted on installation commissioning, product compatibility, firmware updates or troubleshooting.

You can contact the technical service via the following link: Technical support

To find out what is the return policy you can check the following link: Returns

The return period is 48 hours from receipt of the product.

The return shipping costs are to be borne by the customer.

Once the products have arrived and our technical department has checked that everything is correct, the invoice will be issued. This takes between 3 and 6 days after the technical department confirms that the products have been returned correctly.

Through the B2B webportal you can select as many products as you wish to return from your order.

The money is refunded by means of a corrective invoice credit. This rectification will be made on the invoice if it has not yet been charged, if it has been charged, it will be credited to the next invoice with a discount. If you wish to have the money returned to your current account, please contact us atcontact with us and we will make a deposit.

All items can be returned with the exception of non-rotating products that have been ordered and supplied expressly for the customer, in which case the return will not be possible even within the usual 48 hours.

Second-hand products may be returned, but any incidents that these products may have had when they were purchased will not be taken into account as a reason for return.

The return process from the Canary Islands, Ceuta or Melilla is the same as from mainland Spain.

The return process from outside Spain is the same as from Spain.

You can return a product once it has been opened and removed from its packaging, even if it has been used, but these products are not refunded 100% of their value. The technical department will make an appraisal and a depreciation will be applied. The customer will be informed of this depreciation by email. Once the customer has approved the depreciation, the reimbursement will be made within 3 to 6 days, by means of a corrective invoice.

To find out what is the warranty of the products you can check the following link: Warranties

The company has two years to invoke the warranty and Techno Sun will arrange contact with the manufacturer.

After two years, it will be the professional who will have to contact the manufacturer and manage the warranty directly with him.

Shipping costs between the professional and our premises are to be borne by the customer.

In the case of direct delivery to the manufacturer, the manufacturer will indicate who is responsible for these costs.

The vast majority of manufacturers may offer additional enhancements such as increased warranties or the need to create an account on an online platform for other services such as remote monitoring.

These additional services usually require registration of the product on the product's website, just like other consumer products on the market.

The process is individual for each brand. Techno Sun as a distributor does not interact at this level, as it is usually required to be done by the end customer himself or an agent on his behalf.

Ideally, the product should be sent in its original packaging, although this is not compulsory.

Techno Sun recommends that the packaging should be sturdy to avoid possible damage in transit that could affect the warranty claim.

Occasionally, much to our regret, a package is damaged in transit and the items inside are affected. If you have found a package damaged or showing signs of tampering and the goods inside are affected, you should note this on the carrier's delivery note and contact the carrier. Contact with us within the first 24 hours, sending documentary photos of any knocks or damage caused by transport.

After you have sent us a product, the transport agency delivers it to us and upon its arrival, our team registers its entry and will contact you to confirm its reception. From that moment, a communication will be initiated informing you of the progress of the process.

Our warehouse team pays the utmost attention to order preparation and the process is highly automated. However, on rare occasions an error can be made. If you believe that an item is missing from the shipment you have received, please contact with us within 24 hours so that we can provide a solution. If you have noticed the fault at the time of receipt, you must indicate it on the delivery note of the carrier.

Our warehouse team pays the utmost attention to order preparation and the process is highly automated. However, on rare occasions a mistake may be made. If an item is not the correct item for the order you have placed, pleasecontact with us within 24 hours so that we can provide a solution. If you have noticed the error at the time of receipt, you must indicate it on the delivery note of the carrier.

Yes. You can modify them from your customer panel, in the My Account section by clicking on your name at the top right of the website. However, some of them cannot be modified directly. 

If you wish to modify other data you can contact us through the following link:​ Contact

If you have forgotten your password to access your account, you can still recover it. Go to the following page:Reset password contraseña Enter your email address and click ‘Continue’. We will send you an email with instructions on how to regain access to your account.

Your details are protected by personal data protection legislation. In order to change them, we will have to ask you to prove the accuracy of the new data. If you have already placed orders and there are invoices for them, personal data can only be changed if they are incorrect.

Consult our privacy and data protection policy of a personal nature.